Freestyle Solid Wood Handmade Pipe | Unique Craftsmanship for Discerning Collectors

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return & Exchange Service Procedure
Step 1: Contact Customer Service and request return detail. Email info@mygiftystore.com with a picture of your item and order number if the product arrives defective.
Step 2: Receive an email notification once your request is approved.
Step 3: Pack the package and sends it.
Step 4: Get Refund or Replacement after we receive the products.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)

1. The product customization information does not match or there’s an error in customization.
2. We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
3. Unclear pictures rendering or lettering
4. Wrong or mismatched size.

NO RETURN & EXCHANGE
The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues.

1. The non-quality issue for personalized products.
2. Product damaged by misuse, mishandling, or poor maintenance.
3. Items that have been washed, worn, or soiled and damaged resulting from customer’s handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
4. Choose the wrong size for the product.
5. Personal Reasons due to personal taste, change of mind etc.
6. Partial returns or exchange of products from a set item is not acceptable.

Precautions for return and exchange
1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
2. Coupon codes expires after using cannot be restored after return.
3. For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee.
(Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)

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